Privacy Policy

We believe in transparency. Learn exactly how we collect, use, and protect your personal information on the Matbador platform.

At Matbador, we prioritize your privacy. We collect information to provide better services to all our users. The types of information we gather depend on how you interact with our platform.

• Personal Data: Email address, first and last name, phone number, and physical shipping/billing addresses provided during account registration or checkout.
• Transaction Data: Details of products you purchase, seller interactions, and payment method details (processed securely via encrypted third parties).
• Usage Data: Information on how you access and use the Service, including your IP address, browser type, device identifiers, and page visit durations.

Matbador uses the collected data for various fundamental operational purposes, ensuring a seamless and secure eCommerce experience.

• To provide, manage, and accurately fulfill your marketplace orders.
• To facilitate communication between you and third-party vendors on the platform.
• To detect, prevent, and address technical issues or fraudulent activities.
• To provide customer support and notify you about changes to our Service.

As a multi-vendor marketplace, sharing necessary data is required to fulfill your orders. When you purchase an item from a vendor, we share strictly the minimal required information (e.g., shipping address, name) with that specific vendor to complete the transaction.

Third-Party Service Providers: We may employ third-party companies worldwide (such as Stripe or PayPal for payments, AWS for hosting) to facilitate our Service. These parties have access to your Personal Data only to perform specific tasks and are obligated not to disclose or use it for any other purpose.

We do not sell your personal data to data brokers or advertising networks.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain session information (like keeping you logged in or saving items to your Cart).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, essential functions of the eCommerce platform (like the shopping cart) will not function properly.

Depending on your location, you may have specific rights regarding your personal data. Matbador extends these core rights globally to all users:

• The right to access: You can request copies of your personal data from your account dashboard.
• The right to erasure: You have the right to request that we securely delete your personal data ("Right to be Forgotten").
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

The security of your data is paramount to us. All transactions are encrypted utilizing industry-standard Transport Layer Security (TLS).

However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable, enterprise-grade means to protect your Personal Data, we cannot guarantee its absolute security.