How does the return process work?
1 min readLast updated: 29 August 2026
If your product has a production defect or shipping damage, you can open a return request from the order detail page. Our team reviews it and offers the best resolution.
- 1
Open the order detail
Select the order from My Orders.
- 2
Create a return request
Pick the affected item, describe the issue and attach photos.
- 3
Wait for review
Requests are usually reviewed within 1 business day.
- 4
Get your resolution
Approved requests result in reproduction, exchange or refund.
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